FAQs

Are your products hypoallergenic?

Yes! Our jewelry is made from high-quality stainless steel, which is hypoallergenic and perfect for sensitive skin. No need to worry about irritation—just shine on!

Are your products waterproof?

Our jewelry is designed to be durable, but we recommend avoiding prolonged exposure to water (like swimming or bathing) to maintain its shine. Quick dips in the pool or ocean won’t hurt, but we recommend drying them off afterward to keep them looking their best!

How can I place an order?

Simply browse our collection, choose your favorite pieces, and hit "Add to Cart." When you’re ready to check out, just follow the easy steps to complete your purchase. It’s that simple!

Can I modify or cancel my order?

Oops! We get it, sometimes you change your mind. If your order hasn’t been processed yet, we can cancel or modify it. Just reach out to us ASAP at hello@marea.com, and we’ll take care of it!

How can I change my shipping address?

Oops! We know mistakes happen. If your order hasn’t been shipped yet, just contact us at hello@marea.com, and we’ll update the address. If it’s already on its way, we’ll do our best to help, but we can’t guarantee it.

How do I know if my order has shipped?

Once your order has been processed and shipped, you’ll receive an email notification with a tracking number. You can use this number to track your order and know when to expect it! If you haven't received a shipping confirmation email, please check your spam folder or feel free to contact us at hello@marea.com.

How do I track my order?

Once your order is shipped, you’ll get a tracking number via email so you can follow your Marea pieces as they make their way to you. We’ll even throw in some excitement along the way!

What should I do if my package is delayed?

If your package is delayed, don't panic! We are committed to delivering your order as quickly as possible. First, check your tracking number for the most up-to-date delivery status. If there’s still no update or your package hasn’t arrived after the expected delivery time, please contact us at hello@marea.com. We’ll work with the courier to get your jewels to you as soon as possible.

How do I take care of my jewelry?

To keep your Marea pieces looking fabulous, avoid exposing them to harsh chemicals (like perfume or lotions), and remember to take them off before swimming or showering. We recommend storing them in their original packaging to keep them safe when not in use.
For detailed care instructions, please read more here.

How can I return an item?

If you’re not 100% in love with your jewelry, no worries! You can return your items within 14 days of delivery. Just contact us at hello@marea.com with your order number and a photo of the item, and we’ll guide you through the process.
For more details on our return process, please read more here.

What should I do if my item is damaged or incorrect?

Oh no! If your order is damaged or incorrect, we’ve got your back. Just email us at hello@marea.com with a photo and your order number, and we’ll resolve the issue ASAP—whether that means sending a replacement or offering a refund.
For more details on our return process, please read more here.

Couldn't find you answer?

If you couldn’t find the answer you were looking for, don’t hesitate to reach out. We’re just a message away, and we’d love to assist you with anything you need. Whether it's a question about our products, your order, or anything else, just let us know— we’ve got your back!